Imaget Support Center

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Frequently Asked Questions

Registration Code Related

Why do I not receive the registration code E-mail after purchase?

Generally you'll receive the order confirmation e-mail within one hour after the order is processed successfully. The confirmation e-mail includes your order details, registration information and download URL. Please confirm you placed the order successfully and checked the SPAM folder in case it has been tagged as SPAM.

If you do not receive the confirmation e-mail even after 12 hours, it might be due to the internet problem or system glitches. Please contact our support team and attach your order receipt. We will reply within 48 hours.

If the code was lost during a computer crash or change, the old registration code cannot be retrieved. You need to apply for a new registration code.

Can I use one license on multiple computers?

One license of our software can be used on one PC/Mac only. If you want to use it on multiple computers, you can purchase a Family License, which can support 5 Pcs/5 Macs. If you have commercial use, please feel free to contact us.

What should I do lf the registration code is expired?

Check if your subscription has been cancelled, if yes, you can apply to our payment platform to update it. The registration code will remain valid as long as your subscription is active.

What is your upgrade policy? Is it free?

Yes, we offer free upgrades after purchasing our software.

Purchase & Refund

ls it secure to purchase from your website?

Yes, don't worry about that. Your privacy is guaranteed by us when you are browsing our website, downloading our product or making an online purchase. And imaget will not send any E-mails that use Bitcoin as a transaction to our users in any form. Please do not believe.

How to apply for refund?

Please provide your order number and the reason for refund to our email address:[email protected]. If your product cannot work, our technicians will help you. Please provide screenshots and details of problems.

Can I evaluate the free trial before purchase?

Yes, imaget has free trial available on the product pages for you to evaluate prior to the purchase. If you have questions about the functions, please reach out to our support center.

How long can I receive money after the refund request is approved?

Generally, it takes about one week and depends on user's bank regulation. However, it would be longer during holidays.

Still need help?

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